The Kenya National Examinations Council (KNEC) offers a Diploma in Secretarial Studies designed to equip students with skills in office administration, secretarial duties, and business communication. This diploma prepares learners for roles as executive secretaries, administrative assistants, receptionist, and office managers.
Course Duration:
Typically 2 years, divided into semesters or modules.
Module I
Business English
Communication Skills
Commerce
Shorthand I
Typewriting I
Office Practice
Information Communication Technology (ICT)
Entrepreneurship
Module II
Secretarial Duties I
Shorthand II
Typewriting II
Office Administration
Business Law
Economics
Module III
Secretarial Duties II
Shorthand III
Typewriting III
Office Management
Accounting
Business Correspondence
Entry Requirements:
– KCSE certificate with a minimum grade (e.g., C- or equivalent).
– KNEC Craft Certificate in Secretarial Studies or related fields.
Course Content:
– Office Administration and Management
– Business Communication Skills
– Office Technology and Equipment
– Keyboarding and Data Processing
– Records Management
– Business Law and Ethics
– Customer Service and Public Relations
– Information and Communication Technology (ICT)
– Secretarial Practice
– Report Writing and Minute Taking
Assessment: Exams, practicals, projects, and continuous assessments.
Career Opportunities:
Graduates can work in various positions such as:
Executive Secretary
Office Administrator
Administrative Assistant
Receptionist
Clerical Officer
Personal Assistant (PA)
Records Management Officer
Front Office Executive
Customer Service Representative
Skills Acquired
Students graduate with strong abilities in:
Office administration
Advanced typing and document production
Shorthand and transcription
Filing, records management & archiving
Customer service and communication
Scheduling, planning and organizing
Use of office software (MS Word, Excel, Access, PowerPoint)
Professional business conduct